ITSM/ITIL Services

Using the best ITIL practices, which meet the customer’s business-needs, Paraflow offers services for optimal resource use of the available IT resources and infrastructure potential. These services guarantee the fluently information flow. They are defined in specialized software applications and are based on customer business processes.

Strategy assignment and creation of ITSM/ITIL services

These are services for support IT capabilities and company business leads helping better understanding and fulfilling the business goals.  They provide smooth transition from system management to a service management level. These services give also strategic guidelines how IT supports the long-term business goals of the company.  The services contribute to:

• Better integration and cooperation of the business teams with IT and smooth support the company goals
• Finding inconsistence in the quality of Service and the improvement methods and ways.
• References for decreasing the operative costs and prioritizing the IT investments with the aim of higher company  incomes 

Duration:From 1 to 12 weeks or according to the project plan.

ITSM/ITIL integration services

These services contribute the implementation and integration of ITSM/ITIL best practices in the organization. Our offer includes software products from leading vendors, process automation and best ITIL practices.

ITSM/ITIL integration  services conform  customer’s needs. They improve the IT service dayly operations and meet the highest  business needs.

Automation and integrated processes are being used to improve the resource management, asset management, change management, service management, incident management, problem management, etc.

They are based on the best ITIL practices, which support the service usage and support by the integration of ITSM.

They support flexibility of IT services – services which minimize the risks of system crash and support uninterrupted and smooth operations.     

Duration: From 4 weeks or according to the project plan.