Paraflow Communications Ltd.
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About us

Paraflow is a leading Bulgarian IT company with over 20 years of experience. As an innovator in the implementation of technological concepts and leader in the deployment of business applications, communications technologies and IT solutions the company is among the primary system integrators on the Bulgarian IT market. Paraflow has successfully implemented projects in the field of corporate information infrastructure, business intelligence and analysis, mobile sales, cloud computing and information security. The company has covered diverse market segments such as: finance, commerce, education, healthcare, public administration, public services, telecommunications and energetics. 

The abundance of IT solutions provided by Paraflow contributes to the success of the business and aligns hands with the new time of technological changes that we live in!  IT's time!

 

Paraflow Fact Sheet  

 

Mission and Vision

In order to lay the basis for the success of our customers, we have focused our efforts on delivering efficient and modern IT solutions with guaranteed support. Paraflow’s vision of the future is to achieve sustainable development, to conquer new markets and to excel in new technologies. To meet the needs of the business as a leading systems integrator we are aiming at maintaining successful and long-term partnerships with well-established global manufacturers of IT technologies and solutions of the next generation.

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Team

  • Extensive experience and know-how in the field of modern information technologies
  • Good knowledge of our clients' business
  • Strong motivation and responsibility
  • Continuous training and qualification
  • Loyalty, trust and а friendly environment

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Customer Care

  • 24x7 Hotline support - 0700 10 887
  • Service Desk system for service requests
  • Customer feedback
  • Regular training
  • Satisfaction surveys

 

Competences and areas of activity

  • Business Applications
  • Cloud solutions
  • Complete network solutions
  • Solutions for Data Centers
  • Software Infrastructure Solutions
  • Delivery of IT products, service and support
  • Consulting services

 

Advantages

  • A team of highly qualified specialists with experience in the deployment and implementation of complete solutions based on the latest technology. A big part of the Paraflow team has been working together for more than 10 years.
  • Successful long-term cooperation with the world’s leading manufacturers of information technologies.
  • Good knowledge of business processes in the financial sector, corporate governance and public administration.
  • Continuous contact with customers and quick response in resolving issues.
  • Provision of comprehensive services related to the design, construction and maintenance of information systems.
  • Wide product range of solutions and services for the needs of each client.
  • More than 20 years of good reputation and Paraflow brand recognition.
  • Open to innovations and changes.

 

Certificates

In its business relations Paraflow applies the highest standards of service, quality and reliability.

 

The company introduced the following international standards:

  • ISO 9001 | Quality Management System
  • ISO / IEC 27001 | Information Security Management System
  • ISO / IEC 20000 | Service Management System 
  • ISO 14001 | Environmental Management System

International Auditor:  Lloyd's Register LRQA

  

Maintenance

  • 24x7 Hotline support
  • 24x7 Service Desk system
  • 24x7 Monitoring center for IT infrastructures 
  • Service center
  • 3 tech labs

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Clients

  • 400 small and medium enterprises
  • The top 10 leading banks in Bulgaria
  • The largest industrial enterprises
  • 12 of the top 100 companies in Bulgaria
  • 10 ministries and government agencies
  • 6 University and 3000 schools

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Partners

Paraflow has long term cooperation with leading manufacturers of computer and communications equipment and software. Strategic cooperation with official partners is a guarantee for maintaining high standards of quality and performance..

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Projects

Paraflow is implementing important projects in the public administration, financial sector, industry, education and commerce. As a result of Paraflow's work, there have been a number of developments in integrated computer and communication systems that have been introduced for the first time in Bulgaria.

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