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The future of Contact Centers

Optimize the customer experience

Improving the customer experience is critical to finding and keeping customers. And by integrating collaboration and contact center solutions in your organization with Cisco and Paraflow, you can improve productivity, drive efficiency, and reduce costs.

A future-proof investment that saves you money today.

It’s more than just a contact center. Now, customers can connect when and how they want—via chat, text, social, email, or call. Flexible customizable platform. Boost customer satisfaction with complete customer history at your fingertips. Agents can tailor future interactions based on real-time visibility of feedback and customer history for more personalized service.

Open APIs and cloud-based microservices deliver a next-generation, fully customizable platform. Provides ultimate scalability and flexibility, integrating with your

preferred CRM and business applications.

Delightful customer experiences

72% of customers are unhappy with the fragmented approach and demand better experiences.

Contextual experience management

70% of agents say the inability to track the history of customer interactions is a problem for contact centers.

Flexible customizable platform

93% of agents feel technology is essential for creating better agent experiences. They want greater control, management, and integration of all business applications.

Our contact center solutions are enterprise-grade, but they aren’t just built for enterprises: they’re built for companies of all sizes. Next-generation, fully customizable cloud contact center from the market leader.

Our clients:

Implementation of a Customer Service Center at Sopharma Trading and it`s integration with the rest of the company’s systems
Computerworld Bulgaria | Digitalk
„The successfully performed implementation of the Customer Service Center at Sopharma Trading AD, through the Paraflow integration platform with the ERP and CRM software, allowed for the Call center to recognize automatically the customers from an incoming call. By identifying the customer, the call is put through to a group of agents servicing the particular region. When answering the call, the operator receives information about the client’s name, account number, current credit limit, available Help Desk open tickets, customer priority, price levels, execution rate of the sales target and the next best delivery time. "
Svetlana SUBOTINOVA, Sofarma Traiding

“The support we receive from Cisco & Paraflow team, and the partnership we’ve made with them, has helped our business grow.”
— IT Director , Top 10 bank

“Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly.”
— IT Systems Analyst, Global 500 Banking Company

“Contact Center was one of the best technology investment decisions we’ve ever made.”
— Director of IT Infrastructure, energy services industry

Four reasons to choose Cisco Contact Center by Paraflow

Portfolio from a trusted brand

Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.

Flexible cloud migration

Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.

Unified open platform

Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.

Intelligent journeys

Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.

What is on the minds of contact center leaders?

Cisco interviewed 700 contact center executives from seven countries and over 10 industries on their challenges and successes in running a contact center. See what they had to say.

  • 62% plan to implement a cloud contact center within the next 18 months

  • 53% of contact centers report into a Customer Experience Executive

  • 70% experience a reduction in call volumes when chatbots are deployed

Cisco Contact Center solutions by Paraflow

On-premises contact center

Cisco offers solutions for small, midsize, and large contact centers.

Cloud applications

Cisco offers additional applications for your on-premises or cloud contact center.

The Future of Contact Center: Cisco and AI Pave the Way
- Tod Famous, a 20 year veteran of the Contact Center industry.




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