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Optimize the customer experience Improving the customer experience is critical to finding and keeping customers. And by integrating collaboration and contact center solutions in your organization with Cisco and Paraflow , you can improve productivity, drive efficiency, and reduce costs. A future-proof investment that saves you money today. It’s more than just a contact center. Now, customers can connect when and how they want—via chat, text, social, email, or call. Flexible customizable platform. Boost customer satisfaction with complete customer history at your fingertips. Agents can tailor future interactions based on real-time visibility of feedback and customer history for more personalized service. Open APIs and cloud-based microservices deliver a next-generation, fully customizable platform. Provides ultimate scalability and flexibility, integrating with your preferred CRM and business applications. Delightful customer experiences 72% of customers are unhappy with the fragmented approach and demand better experiences. Contextual experience management 70% of agents say the inability to track the history of customer interactions is a problem for contact centers. Flexible customizable platform 93% of agents feel technology is essential for creating better agent experiences. They want greater control, management, and integration of all business applications. Our contact center solutions are enterprise-grade, but they aren’t just built for enterprises: they’re built for companies of all sizes. Next-generation, fully customizable cloud contact center from the market leader. Our clients: I mplementation of a Customer Service Center at Sopharma Trading and it`s integration with the rest of the company’s systems Computerworld Bulgaria | Digitalk „The successfully performed implementation of the Customer Service Center at Sopharma Trading AD, through the Paraflow integration platform with the ERP and CRM software, allowed for the Call center to recognize automatically the customers from an incoming call. By identifying the customer, the call is put through to a group of agents servicing the particular region. When answering the call, the operator receives information about the client’s name, account number, current credit limit, available Help Desk open tickets, customer priority, price levels, execution rate of the sales target and the next best delivery time. " Svetlana SUBOTINOVA, Sofarma Traiding “The support we receive from Cisco & Paraflow team, and the partnership we’ve made with them, has helped our business grow.” — IT Director , Top 10 bank “Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly.” — IT Systems Analyst, Global 500 Banking Company “Contact Center was one of the best technology investment decisions we’ve ever made.” — Director of IT Infrastructure, energy services industry Four reasons to choose Cisco Contact Center by Paraflow Portfolio from a trusted brand Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices. Flexible cloud migration Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace. Unified open platform Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences. Intelligent journeys Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey. What is on the minds of contact center leaders? Cisco interviewed 700 contact center executives from seven countries and over 10 industries on their challenges and successes in running a contact center. See what they had to say. 62% plan to implement a cloud contact center within the next 18 months 53% of contact centers report into a Customer Experience Executive 70% experience a reduction in call volumes when chatbots are deployed Cisco Contact Center solutions by Paraflow On-premises contact center Cisco offers solutions for small, midsize, and large contact centers. Cloud applications Cisco offers additional applications for your on-premises or cloud contact center. T he Future of Contact Center: Cisco and AI Pave the Way - Tod Famous, a 20 year veteran of the Contact Center industry. https://blogs.cisco.com/collaboration/future-of-contact-center

The business model offered by Paraflow has been absolutely mainstream over the past years More devices that require control and protection. Even more operating systems needing support. And more and more providers to coordinate. This is the reality and businesses require new type of service related to the selection, purchase and management of IT resources. The leading Bulgarian IT company #Paraflow, in partnership with #HP, offers the all-encompassing Everything-as-a-Service solution, which combines all this by combining hardware, analysis and service management at every stage of the device life cycle with special attention to security. The Everything as a Service (EaaS) formula is rapidly entering the modern world of digital transformation and offering managers more freedom to operate with their resources by reducing their capital costs. EaaS is an extremely attractive and flexible business model in which the customer pays only a predefined monthly amount for the services which he receives. Everything as a Service from #Parflow helps companies optimize their IT assets and resources and have a full-fledged workplace that includes: PC Print Media Service (MPS) Office 365 Protection and security Monitoring, prevention and analysis of the condition of the devices VPN Paraflow consults companies in choosing the most appropriate devices and configurations - computers, printers, MFPs, mobile devices, monitors the achievement of low costs for quality printing and takes care of the supply of consumables. The IT company provides support from qualified specialists throughout the contract period. The model allows to conclude only one contract, but with many options, tailored to the specific business needs and realities. Diagram of how Everything-as-a-Service works #EaaS #Paraflow #HP #Remotework #Office #Optimization #Protection #Security #MPS

Your employees need the right technology and services for where and how they work. Here are just a  few solutions we offer. Work from everywhere. Enable your workforce to be a force for growth from anywhere HP & Poly HP + Poly: seamless collaboration in and out of the office Help people share ideas and advance projects with colleagues located anywhere with crystal-clear audio and video built into HP PCs, and Poly conferencing solutions that deliver incredible sound and visuals in any space.   HP conferencing solutions. Notebooks with HP conferencing solutions improve collaboration from any location. HP Elitebook series notebooks allow users to see every detail with the latest webcam, and HP Auto Frame brings you into focus no matter how you move, so you always stay in the picture. All-in-one Poly Studio X30 Poly Studio X52 Poly Studio X70 All-In-one video bar for small rooms All-in-one video bar for medium rooms All-In-one video bar for large rooms The world’s most sustainable PC portfolio, using the most recycled materials, leading in circularity, and going beyond to deliver climate action, human rights and digital equity Premium Portfolio/ Boosted Productivity with hardware offerings Stay connected, engaged and in the flow in and out of the office with HP PCs that deliver responsive performance and solutions that adapt to every way of working. HP ZBook Studio 16” G10 Mobile Workstation PC HP EliteBook 640 G10 HP Dragonfly G4 Up to Intel vPro® with 13th Gen Intel® Core™ i9 processor The latest Gen Intel® Core™ processors 13th Gen Intel® Core™ processor Security The world’s most secure PC’s with HP Wolf Security Work anywhere worry-free with the world’s most secure PCs protected with hardware-enforced, full-stack defense. HP Wolf Security is better for business Effective Full-stack security: Layered resiliency from hardware to cloud Endpoint isolation stops what NGAV and EDR can’t even see Printers with advanced detection and self-healing capabilities Efficient Integrated IT and security risk management Fewer alerts and false positives Reduced endpoint incident analysis and remediation Productive Manage risk without disrupting user experience Enable work without worry, anywhere Rapid IT disaster recovery at scale Simplified Device Management Enhance operational efficiency with flexible device management solutions. Learn more For any further information and consultations, please do not hesitate to  contact  the Paraflow's Team.

Paraflow was among the partners of the charity event that brought the Brahms Hall of the Musikverein to its feet. A Gala of Bulgarian culture and Music gathered art admirers at the Brahms Hall of the Musikverein in Vienna at the end of May. The event was part of Donka Angatscheva’s art initiative “Art Goes On” and all proceeds will go to the “Teach for Bulgaria” Foundation, whose mission is to provide every child in Bulgaria with equal access to quality education. We are happy that Paraflow was among the partners of this impressive musical feast in which, alongside  Donka Angatscheva, featured Maria Ilieva, Vladimir Ampov-Grafa, Lidia Baich, Vienna Art Nouveau Orchestra, Rosen Gergov, Daniela Ivanova, and others. The event also included performances by talented Bulgarian composers Milen Kukosharov and Georgi Andreev. Since its foundation in 1995, Paraflow supports Bulgarian education with charity actions, as well as by implementing a number of many landmark IT projects in Bulgarian schools and Universities. Photo credits: „Заедно в час“, страница на Донка Ангъчева и архив Парафлоу

Modernize your business, edge to cloud Join us on Feb 27th to get a first-hand look at how the convergence of Edge, Hybrid Cloud and AI will shape the future of your business. Register here

Wishing you a happy Easter filled with blessings and happiness! For delightful warm beginning! #Easter#Beginning#Blessings#WeAreParaflow#WeareFamily

The leading Bulgarian IT company Paraflow Communications announces Internship Program. It gives to young people the chance for practical training with new information technologies and work in a professional business environment. The selected trainees in the new program will have the opportunity not only to learn about the functioning of the company closely, but will also be involved in real cases and projects. Programme range Paraflow’s Internship Program is intended for students from these specialties: Computer Systems and Technologies, Communication Engineering and Technologies, Telecommunications, Mathematics and Informatics, Information Systems, Information Security, Software Engineering, Computer Science, Network Technologies, Business Informatics. Terms and conditions for application To participate in the program the students must have motivated to acquire skills and knowledge in IT. The candidates may apply to the programme by filling: ONLINE APPLICATION FORM or send CV and cover letter to email: jobs@paraflow.bg In the cover letter, the candidates have to describe their skills, interests and ambitions for the future. To interview will be admitted only those candidates, who have been selected by documents. Programme content The Internship Program is appropriate to students, who have knowledge and are interested in those directions: Business management solutions Software solutions Network solutions Technical support and service Sales At the beginning, there will be a basic training for approved candidates to learn about the company's activities and departments. Each of them will work on specific tasks, related to projects implemented by the company. There will be provided a rich library of specialized literature and technical labs. The internship lasts from one to three months. Internship attestation Each one of the interns will receive an individual assessment of its supervisor, a recommendation and a remuneration. An internship contract will be signed with the approved candidates. A permanent contract can be offered to the applicants with best performance. #internship #paraflow #dreamteam

Have a blessed and starry Christmas! Let the thread of prosperity lead you throughout 2023!

Get professional-quality documents from first page to last, and avoid costly reprints with reliable, easy-to-replace cartridges. HP Original Ink & Toner WHY BUY ORIGINAL HP TONER CARTRIDGES? Business productivity and environment matter. HP designs toner cartridges to be easy to use, dependable, secure, and part of a closed-loop economy. Reason to buy Original HP print cartridges (because counterfeit cartridges are illegal), the list of benefits make loyalty seem obvious. Outstanding value They deliver exceptional value and reliable performance with lower total cost of printing. Counterfeits drain productivity and increase printing costs with reprints and poor-quality results. Exceptional quality HP print cartridges enable fast, efficient printing and impressive results. HP printing is backed by 20 years of research and development. Counterfeit cartridges provide no assurances of quality. FIND THE CARTRIDGES THAT BEST SUIT YOUR PRINTING NEEDS For any further information and consultations, please do not hesitate to contact the Paraflow's Team. #PrintManagement #Original # Toner #Cartridges

interview for CIO Magazine, Bulgaria While we’re working we believe that every new technology has to be known very well from our team Nikolay Avramov - Director of Paraflow Communications, Manager Magazine While we’re working we believe that every new technology has to be known very well from our team and to be available to the client, said Nikolay Avramov - Director and Co-Founder of Paraflow Communications, Manager Magazine - Mr. Avramov, are 20 years enough for a company to be a leader in its sector? - If the company does not become leaders for the first 5 years, it will not succeed for the next 50 years. The most important organizational skill is the motivation of individual specialists, consultants and the whole team. At the same time, the motivation in the IT sector depends on the interesting work. That's why I make sure that every project is innovative and challenging. While we’re working we believe that every new technology has to be known very well from our team and to be available to the client - What is the most innovative technology implemented by your team? - The project that created us as a company was the National Network of State Administration. The project started in 1998 and lasted for more than 14 years, most of the time working without any funding. We are proud that the idea and the realization were ours. Another iconic project of ours was the largest VPN network in Europe, which brought together over 3,000 schools in 2006. - How do customer‘s requirements for system integrators of IT solutions change? And accordingly, how do you respond to them? - Customers had far more modest opportunities 20-25 years ago. Then they were very well technological informed and they chosed the solutions. At the moment, customers are looking for low prices, and we have to choose which is the best and most effective solution for them. Now, our customers are valuing us more because we are always "a little" more informed and we're managing to offer better solutions. - What is your definition of a successfully completed IT project? - When the customer is satisfied and came for a new one. We are working on projects that have short deadlines, economic sense and specifically expected results. The customers are impatient and want things to happen faster. Thus, one year became the longest period for realization of even the most complex project. - What is the advantage of the Bulgarian IT companies? How do you expect the sector to develop in our country in the coming years? - The competition is fierce. I am definitely "for" the outsourcing companies in our country, which sell services abroad. Although, there are many IT companies that operate in the local market. In recent years, commercially oriented IT companies have disappeared. I expect the trend to continue. I also expect, the government will try to intervene more actively in the implementation of the projects through the prepared law on e-government. #interview #IT #CIO

Interview with Nikolay Avramov, General Manager of Paraflow Работим с убеждението, че всяка нова технология, която идва отвън, трябва да бъде усвоена бързо от екипа ни и да бъде представена достъпно на клиента, разказва Николай Аврамов, основател и управител на българската ИТ компания НИКОЛАЙ АВРАМОВ е управляващ собственик и един от основателите на "Парафлоу Комуникейшънс" - водещ ИТ системен интегратор. Завършил е Санктпетербургския държавен електротехнически университет ЛЕТИ и е специализирал "Паралелни компютри" в Университета в Манчестър, Великобритания. Защитил е докторска дисертация в Института по математика на БАН на тема "Проектиране на мултипроцесорни системи". Член е на УС на БАИТ. - Господин Аврамов, 20 години много или малко време са за една компания да стане лидер в своя сектор? - Много са. Ако първите 5 години не стане лидер или поне не e достатъчно видима, и следващите 50 години няма да успее. В нашия бранш, който е силно динамичен и технологично ориентиран, най-важни са хората. Нужно е ежедневно да се доказваме. Ключовото организационно умение е мотивацията на отделните специалисти, консултанти и екипа като цяло. В същото време мотивацията в ИТ сектора зависи предимно от интересната работа. Затова се грижа всеки проект да е иновативен и предизвикателен. Работим с убеждението, че всяка нова технология, която идва отвън, трябва да бъде усвоена бързо от екипа ни и да бъде представена достъпно на клиента. - Коя е най-иновативната технологична концепция, реализирана от вашия екип? - Стараем се да бъдем винаги актуални и въпреки че не ние създаваме технологиите, нашият успех зависи от това колко удачно успеем да пренесем ИТ новостите в бизнеса на нашите клиенти. Проектът, който ни създаде като компания, бе Националната мрежа на държавната администрация, която започна да се гради през 1998 г. и продължи повече от 14 години, като в голяма част от времето се работеше без никакво финансиране. Горди сме, че идеята и реализацията бяха наши. Друг емблематичен наш проект бе най-голямата VPN мрежа в Европа, която обедини над 3 хил. училища през 2006 година. - Как се променят изискванията на клиентите към системните интегратори на ИТ решения и съответно как вие отговаряте на тях? - Преди 20-25 години клиентите бяха с далеч по-скромни възможности, но бяха много добре технологично информирани. Те водеха процеса при избор на ИТ решение. В момента клиентите търсят ниски цени, а технологичната информираност за най-доброто и ефективно решение оставят на нас. Предполага се, че те имат друг основен бизнес, на който е посветено вниманието им. В крайна сметка така се случи промяната, че в момента клиентите ни ценят повече отпреди, защото ние винаги сме "малко" по-информираните и успяваме да предложим по-добрите решения от тези на конкурентите. - Каква е вашата дефиниция за успешно завършен ИТ проект? - Когато клиентът е доволен и дойде за нов. Работим само по обозрими проекти, които имат кратки срокове, икономически смисъл и конкретно очаквани резултати. Клиентите нямат търпение и искат нещата да се случват по-бързо. Така една година стана максимално дългият срок за реализация дори на най-сложния проект. - Кое е конкурентното предимство на българските ИТ компании и как очаквате да се развива секторът у нас идните години? - Конкуренцията в сектора е прекалено голяма. Категорично съм "за" аутсорсинг компаниите у нас, които продават услуги в чужбина, но в същото време ИТ фирмите, които оперират на местния пазар, са наистина много. Последните години имаше малки, а и големи ИТ компании, които изчезнаха, защото бяха изцяло търговски ориентирани. Очаквам тенденцията да продължи. Другото ми очакване е държавата чрез готвения закон за електронното управление да се опита да се намеси по-активно в реализацията на проектите. Към статията в списание Мениджър автор: Венцислав Савов, фотограф: Диана Георгиева