Customer Service Specialist for Burgas Office

We are Paraflow Communications – a leading Bulgarian IT company with over 30 years of history. As one of the top 10 system integrators in Bulgaria, we turn technology into a business advantage for our clients.

Our team of highly qualified specialists has extensive experience in the implementation and implementation of complex infrastructure, network and cloud solutions, automation solutions, information security and complete digital transformation. We offer delivery of IT products, technical service and maintenance of IT equipment, as well as a wide range of IT consulting services – from business process analysis to IT resource assessment to specialized training.

We are expanding our team in the city of Burgas and are looking for a motivated and responsible Customer Service Specialist for the Burgas office.

Focus of activity

Service of information and communication systems and hardware platforms of clients – remotely or on site.

As a Customer Service Specialist, we will expect you to:

• communicate with the client regarding received service requests;
• perform analysis and diagnostics of the cause of the client's problem;
• resolve requests related to the client's IT systems within the agreed deadlines;
• install, configure and update operating systems and systems providing information security (antivirus, antispam, etc.);
• install workstations, user software and peripherals;
• repair defective client equipment;
• document the activities performed in processing service requests;
• escalate requests to a higher engineering level in a timely manner.

Requirements

• Education in the field of information technology;
• Experience in supporting operating systems, applications and hardware platforms;
• Experience with Windows, MS Office, web browsers;
• Good knowledge of Windows and Linux operating systems;
• Basic knowledge of TCP/IP Networking;
• Very good command of Bulgarian (written and spoken);
• Good command of English (written and spoken);
• Driver's license;
• Good communication and teamwork skills;
• Analytical skills to identify, analyze and quickly solve problems.

Advantages

• Previous experience in a similar position;
• Experience working with customers;
• Working with service request management systems (HelpDesk);
• Knowledge of cable system and communication equipment installation and basic testing methods and procedures;
• Knowledge of cable system and communication equipment installation and basic testing methods and procedures;
• Experience with web-based applications.

We offer

• Competitive remuneration;
• 22 days of paid annual leave;
• Opportunities for professional development and qualification improvement;
• Additional health insurance;
• Co-financed sports card;
• Professional, positive and team-oriented working environment.