Contact Centers
Through the contact centers we offer, you can improve customer service and communication efficiency, as well as optimize productivity through process automation. We provide comprehensive functional management of voice interactions with customers, advanced call routing, customer relationship management, and easy administration, installation, configuration, and management of the applications.
Technology partners
BI
Business Intelligence
Our Business Intelligence Systems (BI Systems) are software solutions that collect, process, and visualize business data to support strategic business decision-making. These systems allow companies to analyze archives and current data, identify trends, and predict future outcomes. We implement BI systems across a variety of industries to support informed decision-making and improve business strategies.
Technology partners
Share Point
Collaboration and work processes organization systems
Through our collaboration and workflow organization solutions based on Microsoft 365, we can build internal and internet web portals, establish rules and spaces for information sharing, collaboration, and content management. We can automate workflows and develop web-based applications. We offer various APIs (Application Programming Interfaces) for integration with external systems such as ERP, Call Center, website, and others.
Technology partners
QMS
Queue Management Systems
Take advantage of our mass service solutions if you want to optimize the customer queues management process. Reduce waiting time and improve overall service efficiency. Our solutions are particularly useful in environments with high traffic, such as banks, hospitals, retail stores, and government offices. The core features of queue management systems include virtual queuing, digital dashboards, automated notifications, data analytics.
Digital signage
If you want to manage content across multiple displays, take advantage of our solutions that enable the presentation of dynamic content, including text, graphics, videos, and interactive media. Suitable for installation in public spaces and commercial environments to engage and inform viewers. The solutions include components such as displays, software, and media players.
Technology partners
CRM
Customer Relationship Management
We build Customer Relationship Management (CRM) systems that can tracks and encompasses all customer contact points. These are most often tied to marketing, sales and service processes. In addition to built-in processes and functionalities, we can also provide various options for expansion, upgrading and integration with other systems such as ERP, Call Center, website, client portal, and more.
Technology partners
More solutions
Digital Transformation
Network Solutions
Data Centers
IT Infrastructure
Cybersecurity
Technical Support
Consulting