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WHO WE ARE

Who we are

PARAFLOW is a leading Bulgarian IT company with over 30 years of experience.

Paraflow Fact Sheet

Established in 1995 in Sofia
Ranked among the TOP 10 most successful system integrators in the country
Ranked among the TOP 50 most successful IT companies in the country
Consistent of a team of professionals certified by the world technological leaders
Office locations spread across the country – Sofia, Bourgas, Varna, Plovdiv and Stara Zagora
A member of the Bulgarian Association of Information Technologies – BAIT, American Chamber of Commerce in Bulgaria - AmCham.

Mission

In order to lay the basis for the success of our customers, we have focused our efforts on delivering efficient and modern IT solutions with guaranteed support. Paraflow’s vision of the future is to achieve sustainable development, to conquer new markets and to excel in new technologies. To meet the needs of the business as a leading systems integrator we are aiming at maintaining successful and long-term partnerships with well-established global manufacturers of IT technologies and solutions of the next generation.

Competences and areas of activity

Complex network solutions
Solutions for Data Centers
Digital Transformation and Automation
IT Security
Cloud solutions
Software Infrastructure Solutions
Delivery of IT products, service and support
Consulting services - Business analysis (BPA), IT Assessment, Trainings

Advantages

A team of highly qualified specialists with experience in the deployment and implementation of complete solutions based on the latest technology. A big part of the Paraflow team has been working together for more than 10 years.
Successful long-term cooperation with the world’s leading manufacturers of information technologies.
Good knowledge of business processes in the financial sector, corporate governance and public administration.
Continuous contact with customers and quick response in resolving issues.
Provision of comprehensive services related to the design, construction and maintenance of information systems.
Wide product range of solutions and services for the needs of each client.
More than 30 years of good reputation and Paraflow brand recognition.
Open to innovations and changes.

Customer Care & Maintenance

24x7 Hotline support
Service Desk system for service requests
24x7 Monitoring center for IT infrastructures
Service center
3 tech labs
Regular training
Customer feedback and satisfaction surveys

Certificates

In its business relations Paraflow applies the highest standards of service, quality and reliability.

The company introduced the following international standards:

ISO 9001 | Quality Management System
ISO / IEC 27001 | Information Security Management System
ISO/IEC 27701 | Privacy Information Management System
ISO / IEC 20000-1 | Service Management System
ISO 14001 | Environmental Management System

International Auditor: Lloyd's Register LRQA

Policy: IT Service Management Policy Information Security Policy Quality and Environment Policy

Team

Paraflow team has accumulated valuable experience and know-how in implementation, management and development of infrastructure solutions through modern technologies implemented in major companies and organizations. Among them are the largest industrial enterprises in the country, the 10 largest banks, ministries and state agencies, largest telecom operators and successful projects in more than 400 small and medium enterprises.

The company has more than 70 professionals directly involved in system integration, specializing in advanced communication technologies. Each specialist career training path goes through official partners covering the relevant certificates. The main part of the team works together more than 10 years and has experience in implementing and managing large projects. Successful implementation and accumulated know-how of these projects is a testimonial to the possibilities and capabilities of Paraflow. Professional background and experience in project management and implementation of technology in enterprises and organizations allows Paraflow to achieve higher efficiency in a shorter time compared to its competitors while keep and maintain high quality and performance with minimization the risks of subsequent incidents. The specialists professional skills allow offering of optimal integration with existing systems and technologies. Support professionals solve the clients problems on time, with understanding the importance to their business.

Extensive experience and know-how in the field of modern information technologies
Good knowledge of our clients' business
Strong motivation and responsibility
Continuous training and qualification
Loyalty, trust and а friendly environment