Technical support

Our Service Desk information system manages the registration, execution, control, and service request activities by automatically providing information to the customer about the status of the service.

The service we offer is carried out in according to the requirements of the standards: ISO 9001, ISO / IEC 27001 and ISO / IEC 20000. Embedded systems for quality management, IT services and information security ensures high quality of service and strict compliance with agreed terms and conditions with customers.

Service equipment

Paraflow’s Service Center is equipped with the most advanced technological and has certified service specialists for diagnostics, damage repairing and prophylaxis.

We provide the following services:

• Warranty service in accordance with the manufacturer's warranty terms
• Out-of-warranty service - post-warranty maintenance of the complete range of computer and office equipment
• Extended warranty service - maintenance in the warranty period with agreed additional service commitments (on-site at the customer, guaranteed repair time, provision of running equipment, etc.).

We offer outsourced IT services designed for organizations that want to outsource management and maintenance of infrastructure, information and communication systems, solutions and equipment to a trusted partner. The scope and conditions of the outsourcing are defined in a Service Level Agreement (SLA), based on the needs and requirements of each client. The services we provide will allow you to maintain continuous operational control over the activities performed.

Benefits to the Business:

• Speed and expertise - Paraflow is specialist in IT services and has the necessary technical equipment and certified experts to carry out tasks quickly and efficiently.
• Cost reduction - outsourcing eliminates the need to maintain an internal IT team, significantly reducing personnel and operational expenses.
• Focus on core business activities - outsourcing support processes frees up your organization’s resources for its core business processes.
• Risk Sharing – outsourced services can help your organization transfer responsibilities to a trusted partner like Paraflow, who can manage risks more efficiently and more competently.