Service quality management policies

In our work, we at Paraflow Communications Ltd. apply the highest standards in terms of quality and service management, ensuring information security and environmental protection.

We maintain an integrated quality, service, information security and environmental management system in accordance with the international standards EN ISO 9001, ISO/IEC 27001, ISO/IEC 20000-1 and EN ISO 14001.
The management of Paraflow Communications Ltd. provides the necessary resources for the creation, implementation, maintenance and continuous improvement of the integrated management system.
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As proof of our professionalism, as well as long-term relationships with customers based on our professional reputation, we provide:

• Products and services to meet customer needs, based on the latest information technologies;
• Confidence for customers that they will receive the best solutions and will be protected from problems;
• Maximum customer awareness of new technologies, products and services offered by the company;
• Avoidance of conflicts of interest within the company and in relationships with partners, customers and stakeholders;
• Qualified, competent, motivated and committed employees, through the continuous development of their potential;
• Internal company culture and high professionalism at all structural levels in terms of quality, information security and environmental protection through efficient exchange of information;
• Beneficial cooperation with suppliers and a network of partners, which ensures a stable flow of products and services and optimizes their impact on the effectiveness of processes;
• Ensuring information security by protecting its availability, integrity and confidentiality;
• Comprehensive and continuous assessment of the impact of environmental aspects, through monitoring, analysis, control and reasonable consumption of natural resources and electricity and reducing the harmful impact of the activity;
• Management of risks that may affect the quality of activities, services, information security and environmental protection, planning and taking measures to reduce these risks, as well as taking actions to eliminate adverse consequences;
• Implementation of the requirements of the current regulatory framework and applicable standards;
• Systematic control to assess the compliance and effectiveness of processes, timely registration and elimination of omissions and errors and regular implementation of actions to prevent them;
• Continuous improvement of services and processes to maintain current levels of performance, to respond to changes in internal and external conditions and to create new opportunities.