The future of Contact Centers

Improving the customer experience is critical to finding and keeping customers. And by integrating collaboration and contact center solutions in your organization with Cisco and Paraflow, you can improve productivity, drive efficiency, and reduce costs. 

A future-proof investment that saves you money today.

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Open APIs and cloud-based microservices deliver a next-generation, fully customizable platform. Provides ultimate scalability and flexibility, integrating with your preferred CRM and business applications. 

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The contact center built by Paraflow provides:

• Integration with business applications/CRM
• Integrated communication across various channels with recording and communication history
• Specialized ad-hoc marketing campaigns
• Reports and analyses• Interactive voice menu for call routing and service automation
• AI-based voice assistant for performing actions without operator involvement
• Service in multiple languages

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What do studies show

Delightful customer experiences

72% of customers are unhappy with the fragmented approach and demand better experiences.

Contextual experience management

70% of agents say the inability to track the history of customer interactions is a problem for contact centers.

Flexible customizable platform

93% of agents feel technology is essential for creating better agent experiences. They want greater control, management, and integration of all business applications

Our contact center solutions are enterprise-grade, but they aren’t just built for enterprises: they’re built for companies of all sizes. Next-generation, fully customizable cloud contact center from the market leader.

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Our clients

"The support and partnership we created with the Paraflow team helped our business grow."

Виж още

IT Director, Top 10 bank

"The support and partnership we created with the Paraflow team helped our business grow."

IT Director, Top 10 bank

"Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly."

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IT Systems Analyst, Banking Company

"Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly."

IT Systems Analyst, Banking Company

"The contact center was one of the best investments in a technology solution we've ever made."

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Commercial Director of a company in the pharmaceutical sector

"The contact center was one of the best investments in a technology solution we've ever made."

Commercial Director of a company in the pharmaceutical sector

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Four reasons to choose Cisco Contact Center by Paraflow

1. Portfolio from a trusted brand
   Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.
2. Flexible cloud migration
   Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace
3. Unified open platform
   Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.
4. Intelligent journeys
   Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.

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What is on the minds of contact center leaders?

Cisco interviewed 700 contact center executives from seven countries and over 10 industries on their challenges and successes in running a contact center. See what they had to say. 

• 62% plan to implement a cloud contact center within the next 18 months
• 53% of contact centers report into a Customer Experience Executive
• 70% experience a reduction in call volumes when chatbots are deployed