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Business Applications

Customer Relationship Management  | CRM
Customer Relationship Management (CRM) tracks and encompasses all customer contact points that are most often tied to marketing, sales and service processes. Along with built-in processes and functionalities, CRM platforms provide a number of opportunities for expansion, upgrading and integration with other systems such as ERP, Call Center, Internet site, client portal, and more.
Technological partner: MICROSOFT  

Business Intelligence | BI
Businesses need a tool to analyze in details the data collected in the information systems. This tool is precisely Business Intelligence (BI) systems. If we want to define a BI system, we can do it using a simple equation: BI = exact data + exact time + right people. This equation tells us the dependence of quick access to the necessary data at the right time when it is needed for decision-making and the ability to work with an easy and affordable product froms people that requires strategic decision-making.
Technological partner: QLIK  

Collaboration systems and organization of work processes | Share Point
The SharePoint / Office 365 platform provides a number of capabilities and functionalities for building internal and web portals, sharing information, collaborative work, content management, workflow automation, and web-based applications development. SharePoint has a powerful search engine that allows indexing of both internal and external systems - internal information systems, file servers, databases, and more. The presence of various APIs enables integration with external systems such as ERP, Call Center, Internet site and more.  
Technological partners: MICROSOFT

Contact Centers

The Call / Contact Center from Paraflow offers a complete, functional voice management solution for customers with all the benefits of the converged architecture for IP telephony. It meets the needs of small, medium and large companies in implementing and using the Contact Center. The solution delivers sophisticated call forwarding, customer relationship management, and easy administration, installation, configuration, and application management. Help Desk solutions are the focal point for organizations' strategy of delivering services and support. The increasing complexity of the IT environment, the pressure to reduce costs, and the use of IT resources in line with business priorities, require organizations to improve processes and technology in service management.  
Technological partners: CISCO

Document Management System | DMS
Document management systems solve issues related to archiving, indexing, finding and moving documents in an organization. Systems optimize the processing time of one or more documents, their categorization and subsequent archiving according to the unique processes for each organizational unit. The main functions of document management systems are: Indexing / Categorization; Collaboration or collaboration on the same document Security - access only to information that relates to the activities an employee performs; Dynamic processes (workflows) - technological means by which any documentary process can be described and executed; Audit and control versions - save version after editing the document. Control edits of a document as well as a complete look at the edits made.
Technological partners: MICROSOFT  
Системи за управление на активите | AMS
Asset Management System (AMS) is a web application developed by Paraflow to manage assets in the organization. It guarantees security, simplicity of use and excellent traceability, covering the four major processes related to FTA - buying, moving, inventory and derecognition. It allows various types of reports, generates the necessary documents and is integrated with a bar code system for identification of assets. AMS is applicable to organizations of all types
Vertical Solutions  | Cash Point    
CashPoint is a specialized system, managing the Point of Sale (POS) Financial Information System (FIS). The system offers a standardized interface fully compliant with Ordinance No. H-18 of the Minister of Finance of the Republic of Bulgaria of 13.12.2006 on the management of fiscal devices. The system itself is based on an architecture used to implement a centralized transaction processing system from POS terminals and certified by VISA.
Skyscraper Horizontal
System Integration

Corporate Information Infrastructure
The corporate Information Infrastructure is a complete set of hardware, software, network resources and services. It facilitates employees, partners and clients in their everyday tasks and provides new tools to achieve their goals.
Unified Communications
Collaboration systems make it possible to change outdated patterns of work where all employees are bounded to a physical workplace. Voice and video capabilities cross the office’s boundaries and extend to anywhere with Internet access. When added to the content sharing option, it can make the office unnecessary or usable to a much lesser extent.
Technological partners: MICROSOFT, CISCO, ELEVEO (ZOOM international), CITRIX    
Information security systems 
The most valuable resource of modern companies is the information they have. Therefore, measures to protect it must be a top priority for every business. Attack patterns are constantly changing, and defense mechanisms have to be adapted to them. The latest generation of security mechanisms is not just static rules that provide or sanction access but a global network of sensors that adaptively respond to any new threat.
Network for system providers
Service providers can benefit from the latest generation of high performance network devices with automated management capabilities. This would make it easier for both suppliers and customers to enable flexible management and adding functionality, including through automated portals.

Monitoring and control systems
Modern, reserved systems allow them to function even when key elements are dropped. However, in order for the dropped components to be spotted in time, an adequate system for monitoring them is needed. Such a system is effective not only for monitoring but also for operating the environment, and through it routine daily tasks can be automated or executed on a large scale for a short time.
Information security and data protection systems
Data protection systems from last generation are found in data centers. This involves tracking and interlinking different dynamic attack vectors, as well as a full retrospective analysis of past events that resemble an attack. Data backup systems should also be taken into account when the physical data carrier is destroyed or damaged.
Cloud and Virtual IT infrastructure   
The initial amount of investment in full-feature IT infrastructure is often limited to the development of most small businesses. Cloud and virtual infrastructures could eliminate this initial investment by replacing it with a predictable monthly operating cost. In this way flexibility is achieved, the necessary IT resources can be delivered immediately, without the need for complex procedures for the selection and delivery of equipment. 
Workspace Optimization | Digital Workplace
The workplace evolves and shifts from shared physical space to digital space for sharing ideas. Advances in technology allow a smooth transition between the two, regardless of the physical location of the employee - part of the so-called unlimited architectures. The digital workplace includes all the systems that employees use on a daily basis to increase their productivity and efficiency. 

Paraflow maintains a service center with a hotline for accepting orders 24 hours a day, 7 days a week, in Sofia and the country.
The SERVICE DESK information system manages the registration, execution, control, and service request activities by automatically providing information to the customer about the status of the service.
Paraflow service is performed in accordance with the requirements of the standards: ISO 9001, ISO / IEC 27001 and
ISO / IEC 20000. Embedded systems for quality management, IT services and information security ensures high quality of service and strict compliance with agreed terms and conditions with customers.
Equipment service
Paraflow’s Service Center is equipped with state-of-the-art technology and has certified service specialists for diagnostics, troubleshooting and prophylaxis.

The following services are provided:
  • Warranty service in accordance with the manufacturer's warranty terms
  • Out-of-warranty service - post-warranty maintenance of the complete range of computer and office equipment
  • Extended warranty service - maintenance in the warranty period with agreed additional service commitments (on-site at the customer, guaranteed repair time, provision of running equipment, etc.).
Paraflow maintains the status of Authorized Service Provider of HP Inc., HEWLETT PACKARD ENTERPRISE, Brother, and Cisco Systems Service Partner.  Learn more about our Partners
Technical support
Paraflow maintains a wide range of infrastructure, information and communication systems, solutions and equipment.
The quality of the support provided is guaranteed by:
  • professional team of over 65 certified experts in the field of modern IT technologies
  • Corporate policy for improving the qualification and specialization of technical experts
  • Technical equipment and equipped specialized technological laboratories
  • More than 20 partnerships and technical support contracts with leading technology companies and manufacturers.
Maintenance conditions are negotiated in a Service Level Agreement (SLA) as required by the customer. Service parameters are subject to constant control and monitoring to ensure strict execution of the commitments.
Outsourcing of IT services
The outsourcing service is designed for organizations that want to outsource management and maintenance processes to infrastructure, information and communication systems, solutions and equipment. Scope and conditions for outsourcing are negotiated in a Service Level Agreement (SLA) according to customer needs and requirements. The service allows the client to exercise constant operational control over the activities performed.
Benefits to the Business:
  • Speed and expertise - Paraflow is specialized in IT services, it has the necessary technical equipment and certified experts for fast and quality implementation of the activities
  • Reduce costs - outsourcing cancels the need to maintain an internal IT team, and staff costs and operating costs can be dramatically reduced
  • Concentration on core business activities - Outsourcing of support processes releases organization resources for core business processes
  • Risk Sharing - Outsourcing helps the organization transfer responsibilities to a supplier who can manage risks more efficiently and competently.

 Printing Solutions  
Green Print is an integrated office management solution. It helps reduce costs and improve accountability in the organization. The main advantages of the solution are the optimization of the load on the individual devices and the increase of printing security. Green Print is applicable to organizations of varying sizes and business orientation, with an initial small investment.
Technological partners: HP INC.
The consultancy services provided by Paraflow include activities where the company's team has extensive experience, gained during the implementation of projects in various sectors and companies in its over twenty-year history. We focus on the goals of our customers, always looking for the most accurate solutions to achieve concrete results.
 Paraflow's consultancy includes the following areas:
  • Business analysis that helps us determine tasks to reach our customers' goals.
  • IT audit that checks the current status and how the company’s processes work.
  • Training - because we believe that good business needs well-trained people and we are ready to share our knowledge and skills.
Business analysis
  • Business analysis of a company / individual processes and activities for optimization purposes
  • Business analysis of companies / separate processes and activities to increase profit / reduce costs / improve quality / implement innovations / increase efficiency / reduce costs
  • Business analysis of a company / separate processes and activities for the purpose of implementing a software solution
  • Business analysis of the necessary management information (needs of references, analyzes, reports)
  • Business Analysis and Business Process Modeling
  • Business analysis gives real meaning to software products, strengthens processes, adds value to business, optimizes work, pursues goals, and helps achieve results. Business analysis helps the solutions sought to be tailored to the specifics of the business, the company, and the specific needs.    
Business analysis is needed every time a solution is solved or a system is implemented, in order to:
  • Discover the real needs of the business and the specific optimization processes
  • Together, the right answers can be found about how the business can be fully satisfied with the implemented or necessary system
  • The benefit of the implemented or necessary system is increased
  • Describe or, if necessary, optimize the processes and daily activities of users.
  • Our goals include optimization and automation of activities, increased profit / cost reduction / quality improvement / innovation / efficiency enhancement, solution for implementation of optimization, automation and integration systems. We achieve this by examining the processes, examining the data available, the information flows, the need for accountability, analyzing the architecture. Paraflow has a specially developed business analysis methodology that follows the best practice in this field.
The areas we analyze cover:
  • Accounting, finance and budgeting
  • Logistics and warehousing
  • Production
  • Sales and purchases
  • Customer Relationship (CRM) and Customer Data
  • Data management
  • Reports, reports and analysis for management.
 IT audit 
  • Audit of information resources and their management
  • Software product audit
  • Information Infrastructure Audit
  • ISO Audit: ISO 27000
  • IT audit is needed to identify the state of the IT infrastructure and provide a competent opinion on questions asked with specific guidelines for their solution
How do we do this?
  • We analyze the organization and the management of the IT resources, software products and infrastructure
  • We put specific metrics for analysis according to the goals set
  • We identify potential weaknesses, strengths, risks and optimization opportunities
  • We appreciate the processes of control, organization and regulation of the IT tasks with our clients, incl. Process continuity and risk assessment
  • Recommendations and findings for specific actions according to the objectives pursued and the audit performed
  • Find out what resources could be optimized after taking the proposed measures.
How do we do this?
  • We use our own methodology, which is based on world-wide and well-established approaches and Paraflow's accumulated experience in a variety of sectors and projects
  • We pursue high quality in project management service and continually improve the skills of our specialists in the field
  • Introducing innovations in project management and continuous improvement
  • We acknowledge project management as a specialized service that we consider to be a key factor in managing change and the successful realization of goals.
The skills and knowledge of human resources turn employees into capital. Our efforts are focused on making practical trainings not only for acquiring new knowledge but turning that knowledge into skills and competencies that employees can use directly in their work to achieve results and goals. Our trainings bring a quick, measurable benefit to both the trainees themselves and the organizations they work in. 
Our training include:
  • Business analysis
  • Products from Cisco Systems, Microsoft, Qlik, and others
  • Introducing and managing innovation in business
  • Innovative and creative thinking to achieve the goals set
For any further information and consultations, please do not hesitate to contact the Paraflow's Team.
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